The Loews staff at this Santa Monica beach hotel is available to assist their guests 24 hours 7 days a week. The restaurant host and waiters are usually preparing for an event or the next open house. This goes on while guests order food and drinks poolside. The spa staff are all very knowledgeable about new and old treatments and products. This hotel is also very dog friendly. Order room service for yourself and the staff will bring your doggie food on a nice dish and mat with fiji water and treats for later. Problems with service are all taken up with hotel management who are more than willing to address concerns and accomodate their guests.